AIG Operations Processor - RIS Policy Owner Services in Amarillo, Texas
Operations Processor - RIS Policy Owner Services
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Full Time - Permanent
- Education Preferred:
High School Diploma
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As a member of the RIS POS team, you will be helping clients with various financial services that impact their accounts. You will maintenance accounts on Sun America’s operating systems; process non financial changes to accounts; distribute funds and update required fields accurately; process market sensitive financial transactions; communicate directly with advisors, field representatives and clients to obtain additional information needed for completion of transactions; ensure compliance with all transaction processing. This position reports to a Manager of RIS POS and works closely with internal and external customers and other departments researching alternative approaches to meet client needs. Performance Objects: • Maintain high work standards reviewing and processing complex financial documents. Must have a strong expertise across a broad range of financial products. • Must quickly understand all of the various financial services offered and how the related financial documents are processed and their impact on customer’s accounts. • Provide Customer Service Support via written or verbal communication to financial advisors. Communication must be accurate, clearly detailed and professional. Meet daily production goals and quality review goals by processing transactions timely and accurately. • Handle special projects assigned for complex problem accounts to coordinate and resolve. Some require unusual customer requests, evaluating and resolving escalated and high priority cases using research skills, alternative approaches and evaluating different resolutions methods depending on cases and internal/external customers.
The Ideal Candidate Should Have: • 1 to 2 years of clerical experience with heavy data entry skills and utilize Microsoft Word and Excel products. • Strong knowledge of financial product lines preferred. • Must be able to work overtime with little notice due to requirements of processing standards and workload. • Written customer service skills.
American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 100 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.
Join our Talent Network at www.aig.com/talentnetwork. Additional information about AIG can be found at www.aig.com and www.aig.com/strategyupdate |