Progressive Customer Service Call Center Representative - Inbound Sales in Austin, Texas

Customer Service Call Center Representative – Inbound Sales

For our Customer Service Call Center Reps in Inbound Sales, it's about more than just asking for the sale-it's about connecting with our customers and offering the best solutions for their needs. Often one of the first points of contact for our customers, our call center Sales Representatives are very important to our success.

NO COLD CALLING! As a member of our team, you'll only be taking inbound calls from customers interested in buying insurance. In our paid training program, you'll obtain your Property & Casualty license, and be trained to take inbound sales calls from potential customers about insurance rates and product. Using strong relationship-building skills, you'll provide an exceptional customer service experience by understanding insurance needs, and ensuring they receive the best products and coverages to meet those needs. You'll also have the support of a collaborative team, which includes continued coaching and development.

Pay Rate: $15-$19/hour plus:

  • $500 sign-on bonus if you already have a Property & Casualty license

  • Additional 10% shift differential pay when you work evenings or weekends

  • Top performance awards and contests with cash payouts

  • Gainshare bonus of up to 16% of salary (Annual bonus program rewards employees based on the company's achievement of annual performance objectives)

Location: Metro Center Drive, SE Austin, TX

  • Start in July or August! *

July 10, 2017

Training schedule: Mon - Fri 10:00 AM - 6:45 PM for 6 weeks

Choose your work schedule!

  • Option 1: Mon – Wed, Fri & Sat, (9:00 AM – 6:00 PM) Off: Sun & Thurs

  • Option 2: Tues - Sat, (12:30 PM - 9:30 PM) Off: Sun & Mon

  • Option 3: (4 days, 10-hour shifts): Mon, Tues, Fri & Sat, (11:00 AM - 10:00 PM) Off: Sun, Wed & Thurs

August 7, 2017

Training schedule: Mon - Fri 10:00 AM - 6:45 PM for 6 weeks

Choose your work schedule!

  • Option 1: Mon – Wed, Fri & Sat, (9:00 AM – 6:00 PM) Off: Sun & Thurs

  • Option 2: Mon, Wed – Sat, (9:00 AM – 6:00 PM) Off: Sun & Tues

  • Option 3: Tues - Sat, (1:00 PM - 10:00 PM) Off: Sun & Mon

Duties & Responsibilities:

  • Build trust by understanding the unique needs of our customers, and offering the best insurance solutions to meet those needs

  • Educate customers on our insurance products and services while identifying opportunities to sell additional products

Qualifications:

  • One or more years of college education or relevant work experience

  • Work or educational experience must include:

o Customer service, sales and/or influencing others

o Fast paced and changing environment

o Multitasking and time management skills

o Effectively communicating verbally and in writing

o Computer skills

Benefits & Perks:

As the fourth largest auto insurance company, Progressive offers the confidence and stability that comes with working for a growing, always evolving organization. As an employee, you will enjoy an inclusive environment that embraces strategic thinking, drive and passion. Progressive employees also benefit from:

  • Paid training, tuition assistance and career development

  • Diverse, welcoming culture with Employee Resource Groups

  • Casual dress (yes, you can wear jeans to work!)

  • Wellness program with discounts & rewards, and onsite gym at our large locations

  • Onsite healthcare at large locations and the standard benefits (medical, dental, vision, 401k)

Job: *Contact Center

Title: Customer Service Call Center Representative - Inbound Sales

Location: Texas-Austin

Requisition ID: 145506