Farm Credit Bank of Texas Technical Support Analyst I in Austin, Texas

Description/Job Summary

The Technical Support Analyst will provide technical support and training to computer users at the Bank and to our affiliated lending locations.

  • Provides first-line telephone, email and on-site support for computer hardware and software issues.

  • Maintains a high degree of customer service for all support queries and adhere to all service management principles.

  • Takes ownership of user problems and acts proactively when dealing with user issues.

  • Logs all support incidents in the call-logging system.

  • Coordinates with hardware technicians, networking engineers, developers, vendors, and other bank departments to resolve issues. Follows up with users to assure successful implementation of solution, and provide training as needed.

  • Support issues related to the use of Blackberries, iPhones, Androids, Windows-Mobile devices and PDA s.

Required Qualifications

  • Associates Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent experience

  • One (1) to three (3) years of experience in computer hardware and software support

  • Prefer experience in troubleshooting and resolving customer service calls in an Information Technology technical helpdesk environment

  • MCSA or other current Industry certifications would be desirable

  • Candidate must have good communications skills, be able to multi-task, learn new applications quickly, and enjoy helping others over the phone

  • Strong knowledge of Microsoft-based operation systems and software products, including Office is required

  • Configuring and troubleshooting mobile devices is a plus

  • Ability to work with minimal supervision required; infrequent travel may be required; on-call weekend work will be required on occasion