Aaron's Inc CUSTOMER ACCOUNTS MANAGER (Franchise) in Canton, Texas

Aspirational Statement

Aaron’s has a long legacy as an industry leader, with continued growth regardless of the economy. In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services. Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.

As a potential Aaron’s Franchise Associate, you’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

Description

At Aaron’s, relationships with our customers are about FIRST names. Our goal is to bring our customers one step closer to ownership. As a Customer Account Manager, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department (responsible for the renewal payment process) and achieving company standards on non-renewal closing percentages. Additionally, Customer Account Managers help support the overall needs of the store by assisting other associates. Throughout your career as a Customer Account Manager, you will gain the necessary skills and business knowledge to grow your career at Aaron’s! Come see why the difference is personal at Aaron’s, connect with us today!

Job Duties

Manage the Collections Process


Act as a customer counselor by discussing benefits of timely lease agreement renewal payments


Monitor and recommend payment frequency changes to the General Manager


Confirm customer identification, collect money and obtain customers’ signature on lease agreements


Contact customers who have not renewed their lease agreement(s)


Monitor the accuracy of customer classifications according to customer payment history and habits

Customer Care and Service


Maintain customer contact over the phone and through field visits


Update customer information to maintain accuracy

Achieve Monthly Account Goals


Help set and achieve renewal goals

Other Duties


Facilitate non-renewal returns when needed


Clean and certify merchandise in the Quality Assurance Center for all returned items


Review and close lease agreements with customers

PositionRequirements

Routine lifting, loading, and “dollying” heavy merchandise of 50 pounds or more

Demonstrate good communication and interpersonal relationship skills, including exemplary telephone etiquette Exhibit outstanding organizational skills

Maintain professional appearance

Maintain solid, safe driving skills and the ability to legally drive a Company Truck

Other tasks as assigned by the General Manager

This posting is for a position with an independent Franchise entity. Each Franchise location is individually owned and operated.

Benefits may vary from Franchise to Franchise.

Please send your resume via email by clicking the applybutton.