Scentsy Order Management Specialist in Coppell, Texas

The primary responsibility of the Order Management Specialist is to act as the key facilitator of releasing and managing all inbound orders to the Shipping floor, using the process and procedures of the SAP shipping fulfillment system. In addition, the Order Management Specialist provides batching support to all Scentsy operated Distribution Centers (DCs).


Monday- Friday 6:30am-3pm with occasional overtime based off of business needs.

• Monitor overall shipping process flow from order creation to order shipment, identifying and resolving any potential or existing disruptions including delivery creation, backlog, and error correction

• Monitor available stock levels in real time to effectively direct stockers to requisition appropriate materials and quantities while also tracking the out of stock materials and managing the partialing of orders

• Manage urgent stock requests in conjunction with the shipping team to maintain efficient process flow

• Train, mentor, and oversee activities of day/swing shift counterparts including generating applicable training documents, daily task lists, and pass downs

• Modify backordered lines and full orders to ship from an alternate warehouse location as needed

• Manually adjust inventory allocation when necessary to ensure FIFO (First In First Out) is followed and priority orders or shipped

• Run, review, and sort accurate reports to for leadership to review

• Research, gather, and analyze information related to unshipped orders within shipping systems for all of Scentsy’s Distribution Centers (DCs)

• Monitor weather changes that would affect shipments or product, determine impacted regions and direct the utilization of ice packs

• Manage shipping prioritization schedule to meet shipping deadlines, utilizing expedited shipping options if necessary, according to regularly scheduled transit times

• Act as the key representative from the Shipping Department (e.g. answer any questions pertaining to shipping)

• Process all employee orders and employee birthday orders systematically, process any necessary order payments, and coordinate with shipping to pick orders

• Process and coordinate all interdepartmental orders, requests, and shipments systematically, pick product for orders, and accurately charge department as needed

• Oversee expedited/escalated shipments

• Perform all other assigned tasks and requirements as needed

  • 3+ years of experience in a shipping environment

  • High school diploma or equivalent


• Adjust quickly to a changing work environment

• Adhere to all established procedures, policies and safety rules as outlined by the Company

• Expected 40 hours per week; some overtime may be required

• Occasional travel may be required

Knowledge, Skills, and Abilities:

• Strong understanding of shipping processes

• Familiarity with UPS (United Parcel Service) transit times

• Problem solver with ability to work in real-time for corrective action

• Excellent systems aptitude and shipping software background

• Ability to professionally handle stressful and moderately complex problems

• Clear and direct written and verbal communication skills

• Exceptional customer service skills

• Ability to efficiently perform multiple tasks

• Ability to quickly and accurately enter data into computer

• Ability to run reports, read reports and sort reports in accurate and readable fashions

• Must have working knowledge of computers and all applicable software including Microsoft Office Suite, specifically Excel, SAP knowledge a plus

• Ability to stay awake, alert, and focused during late night hours (as applicable)

• Work is generally sedentary in nature, but may require standing and walking up to 10% of the time

• Ability to occasionally bend, squat, stand, walk, climb, kneel, push and pull, reach above shoulder level, have both arms and legs accessible, and perform repetitive manual dexterity

• Ability to frequently sit, read and comprehend, write, perform basic and complex calculations, communicate orally and occasionally reason and analyze

• Ability to lift a maximum of 50 lbs.

• Occasionally work around moving machinery

ID: 2017-1884

External Company Name: Scentsy, Inc.

External Company URL: