Small Business Administration Program Support Specialist in Fort Worth, Texas

Job Overview

Job Overview

Are you excited by the idea of helping to support $39 billion in small business financing and setting proper conditions to stimulate America's economic growth? SBA has been a leader in small business development for more than 60 years. In an increasingly globalized economy, we tackle challenges confronted by the small business community across geographic boundaries. Although times have changed since the SBA was founded in 1953, the Agency's mission - to promote the growth of small business - has not. Today, SBA is more vital than ever. We work in collaboration with partner organizations and use cutting-edge technologies and well-tested best practices to multiply our impact on small businesses. America's 28 million small businesses are the engine of job creation and economic growth in this country, creating nearly two out of every three new jobs in the United States and employing over half the nation's workforce. SBA ensures that these businesses have the tools and resources required to start and expand their operations, and create jobs that support a growing economy and strengthen America's middle class.

By applying for this position with SBA's Office of Disaster Assistance, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster.

You will serve as a Program Support Specialist for the Small Business Administration (SBA), Office of Disaster Assistance (ODA), Processing and Disbursement Center - PDC in Fort Worth, Texas. This position provides support in the Loss Verification Department to ensure that necessary flood mapping duties and internal support functions are accomplished in an efficient and timely manner.

PDC is conveniently located near the Dallas-Fort Worth International Airport and DART/TRE Station.

Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.

This position is also being announced under Merit Promotion Procedures, announcement # MP-17-027-10018483 In order to receive consideration as a status candidate, you must apply to the Merit Promotion announcement.


As a Program Support Specialist at the GS-0301-9, some of your typical work assignments may include:

  • Perform flood mapping duties and assist the Loss Verification Management staff in assess the effectiveness of all support functions performed by the department such as, procurement, telecommunication, payroll to include overtime pay, supply and property management, records management, operational reports, and first line customer service.
  • Research best practices and guidance to ensure compliance and improve customer service.
  • Read and interprets National Flood Insurance Program (NFIP) maps, to determine the exact location of insurable structures and their proximity to Special Flood Hazard Areas (SFHA).
  • Monitor, review and upload scanned documents generated by the Loss Verification Department into an electronic system.
  • Uses Microsoft Office applications/software to do research and produce reports and other documents. IMPORTANT NOTES:
  • This is a Cadreposition, which is a competitive service status position with a full-time seasonal work schedule. Although highly unlikely, depending on the level of disaster activity, you may be placed in a non-duty status if there is insufficient work. This would be extremely unusual and has not occurred in numerous years.
Travel Required
  • Occasional Travel
  • On occasion, especially during times of substantial disaster activity, you may be required to work overtime and/or travel with little or no advance notice.
Relocation Authorized
  • No

Job Requirements

Job Requirements
Key Requirements
  • U.S. citizenship is required.
  • You must be able to obtain and maintain a Government travel credit card.
  • Favorable background investigation and credit check are required.
  • Credit Score must be at least 500.
  • You may be required to complete a one-year probationary period.

Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below. You must meet all qualification requirements by the closing date of this announcement. You may qualify based on experience, education or a combination of both.

Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hoursmust be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated* "Ineligible"*for that grade level.

GS-09: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-07 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:

*Researching or analyzing various written materials (i.e. guidance, policies, procedures, etc.). *Maintaining records or files containing personally identifiable information. *Utilizing Microsoft Office programs such as Access, Excel, Outlook, Word and Internet Explorer to perform research and / or summarize program facts and issues. *Analyzing flood maps or other documents to determine insurable structures.



If qualifying based on education, you must submit transcripts by the closing date of this announcement or you will not be found eligible.

GS-09: Must have Master's or equivalent degree in a related field from an accredited college or university or two full years (36 semester hours or equivalent) of progressively higher level graduate education leading to such a degree, if related.


A combination of experience and education as indicated above.**

ELIGIBILITY INFORMATION: 1. Interagency Career Transition Assistance Plan (ICTAP) or Career Transition Assistance Plan (CTAP): If you are claiming CTAP/ICTAP eligibility, provide a copy of your most recent annual performance appraisal (which must show at least a "fully successful" rating or equivalent), and proof of eligibility, i.e., a RIF separation notice or Certification of Expected Separation, and SF-50 noting current position, grade level, and duty location. In addition to meeting all qualification requirements and selective placement factors (if applicable), CTAP/ICTAP eligibles must meet the Well-Qualified criteria for the position in order to be given priority consideration. Information about CTAP and ICTAP eligibility is also on OPM's Career Transition Resources website at: CTAP/ICTAP. 2. If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. 3. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

Security Clearance

Public Trust - Background Investigation

Additional Information

Additional Information
What To Expect Next

Once your online application is submitted you will receive a confirmation notification by email. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted.


Review our benefits

Other Information

If selected for this position, you will be eligible for benefits. The above link is provided for your reference to explore the major benefits offered to most Federal employees.

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Salary Range: $53,030.00 to $68,942.00 / Per Year

Series & Grade: GS-0301-9/9

Promotion Potential: 11

Supervisory Status: No

Who May Apply: United States Citizens

Control Number: 472477200

Job Announcement Number: DE-17-036-PDC-10020221