Robert Half Technology Help Desk in Houston, Texas

  • Responsible for user support and AD management, as well as documentation

  • Require creativity, innovation, and highly motivated.

  • Work in an extremely collaborative and dynamic environment

  • Provide on-site and remote support area offices and remote support for offices nationwide

  • Prioritize tasks and work independently, yet interact well within a project-oriented team environment

  • Solve problems quickly and automate processes

  • Documentation of current and future configuration processes and policies

  • Troubleshoot problems with hardware, software, network, and security administration

  • Monitor site stability and performance

  • Organize work and manage your own projects

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2017 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Req ID: 04130-9500832024

Functional Role: Help Desk/Tech Support I

Country: USA

State: TX

City: Houston

Postal Code: 77012

Compensation: DOE


  • Ability to maintain sensitive and confidential information as required by government standards

  • Ability to interact effectively with peers and supervisors

  • Ability to interact appropriately with the public when necessary

  • Ability to adhere to workplace rules

  • Excellent verbal and written communication to all levels in the organization

  • Communication of ideas and solutions in a clear and organized manner

  • Effective project management and planning on projects

  • Construction of concise and complete technical documentation

  • Effective verbal and written communication skills EDUCATION AND EXPERIENCE:

  • Minimum Two - four years experience with hardware and software installation and maintenance

  • Minimum Two - four years experience in a user support role

  • Four years of Information Technology and two years of Information Security job experience.

  • Bachelor's degree preferred or Associates degree can substituted for Bachelor's degree, with equvalent experience.

  • MCSE, MCITP, A+, Network +, Server +, Security +, CCNA certifications are preferred. Must be able to obtain at least one of the following within 6 months of employment; MCITP, A+, Server +, and/or Security + certification, with expectation to continue to pursue certifcations on an on-going basis.

  • Must be able to obtain a minimum of a Secret level government clearance.

  • Ability to quickly understand wide variety of windows software applications.

  • Expertise in workstation installation, configuration, service and process automation, administration, troubleshooting, performance tuning, preventative maintenance

  • Application kowledge including installation, and troubleshooting of Microsoft Office products, Sophos AV and encryption, Adobe products, and Apple and Android devices

  • Understanding of internet standards such as - DNS, SSL, DHCP, SMTP, SNMP, DFS and other protocols

  • Hardware support for peripheral devices including printers, scanners, video and teleconference equipment

  • Network hardware including experience with switches, wireless controllers, and basic network troubleshooting

  • Windows client and server administration experience

  • Linux client and server administration experience a plus

  • VOIP phone system experience