Blue Cross and Blue Shield of Illinois, Montana, N Sr. Infrastructure Service Delivery Analyst - Networks in Richardson, Texas
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This position is responsible for handling 24x7 operations infrastructure support services of all non-production and production environments within the Network infrastructure domain; handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by vendors; transitioning knowledge from design / build teams; handling operational vendor performance management.
Responsibilities of this position will also include collaborating with peers in Architecture and Design teams to develop and analyze new enterprise network solutions; develop detailed plans and configurations for network implementations; drive the execution of network maintenance, enhancement, and optimization initiatives; and provide tier 3 troubleshooting and support for high priority and escalated incidents.
Required Job Qualifications:
Bachelor's Degree and 4 years in Information Technology OR Technical Certification and/or College Courses and 6 years Information Technology experience OR 8 years Information Technology experience.
Knowledge of ITIL v3 framework.
Knowledge of ITSM systems
Expert knowledge of enterprise level network technology and concepts.
Advanced to expert knowledge of Cisco enterprise level wireless solutions.
Expert level troubleshooting and analysis of network infrastructure issues.
Incident/problem management and root cause analysis
Broad knowledge of the enterprise infrastructure domain: voice, call center, video/collaboration, server virtualization, desktop/VDI, firewall, load balancer
General knowledge of “Cloud” based and “As A Service” concepts and solutions.
Focus on continuous improvement, both personal/professional and of the technical environment.
Customer service oriented.
Adaptability and ability to introduce/manage change.
Drive conflict management in high-pressure situations.
Performance / metrics-driven decision making.
Excellent oral/written communication skills.
Preferred Job Qualifications:
Bachelor*s degree in relevant field (IT, Engineering) or equivalent career experience.
CCNP or CCIE (written) certification.
Cisco Switches: Nexus 5K/7K/9K, Catalyst 35xx/45xx/65xx
Cisco Routers: ASR, 3945, 4K ISR, 7600
Routing Protocols: OSPF, BGP
WAN: TDM, MPLS and Ethernet
Wireless: Cisco 5508 WLCs, Prime Infrastructure Management
Other: IPSEC, Multicast, NetFlow
Aruba ClearPass Policy Manager
NetScout Infinistream and Ixia Packet Brokers
As the healthcare industry continues to rapidly transform, our IT team conceives, develops and delivers impactful technology solutions to support access to quality, affordable healthcare for our members. We are driven by our collective company purpose: To do everything in our power to stand with our members in sickness and in health®. Our IT team unleashes the power of this purpose through technology. We come to work every day to make a difference, and we deliver the highest quality and best solutions to our members. CB *CA LI-Post
Location: TX - Richardson
Activation Date: Friday, August 11, 2017
Expiration Date: Saturday, September 30, 2017