Kforce Customer Service Representative in San Antonio, Texas

Kforce has a client currently searching for a Customer Service Representative to join their team in San Antonio, Texas (TX).Overview:The Specialists will provide inbound support assisting Clients/Customers, via telephone with orders, inquiries, requests, problem resolution, and comments/feedback regarding products/services.Essential Functions:

  • Consults with clients/customers to identify additional needs related to the products or services

  • Recommends appropriate products, services, or solutions to meet customer needs

  • Utilizes available resources appropriately to accurately enter data and service the customers

  • Ensures appropriate follow-through steps are completed for each call

  • Maintains complete and accurate records of all call activity as required

  • Provides a basic level of customer support, but escalates more advanced problems to the Supervisor

  • Works within a team environment supporting both team objectives and overall Center objectives

  • Minimum 0 - 2 years of customer service experience (phone or face-to-face)

  • Previous banking or retail experience helpful

  • Multitasking ability

  • Detail oriented

  • Good communication and interpersonal skills

  • Basic computer skills

  • Ability to learn required information and ongoing training

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:0.00Maximum Compensation:0.00