POSITION SUMMARY The Retail Associate II is responsible for loading and unloading donated goods using a hand truck (dolly), sorting textiles at a sufficient pace, distributing donated goods for processing and shipping or future storage, performing basic record keeping functions and other basic retail operations duties as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide exceptional customer service to donors and customers by greeting and accepting donations at donation station. Issue donor receipt in friendly and courteous manner. Handle and sort donated goods into appropriate containers. Load, unload and move donated goods, materials, including furniture using a hand truck onto or from pallets, racks or shelves to maintain workflow of production cycle and to distribute donated materials. Supply Team Members with materials, boxes, barrels, containers, etc. by walking stations to identify and restock supplies. Sorting and pricing of donated items, garments and hard lines with limited supervision; monitoring and recording production levels. Tagging, rotating and placing products on shelves per guidelines. Keep aisles free from debris, remove obstructions from production and sales floors. Ensure work areas and facilities remain clean and organized. Inform Team Leader or Manager of possible safety hazards. Keep work area clean by sweeping, emptying trash cans and disposing of trash in appropriate containers. Maintain good housekeeping standards. Adhere to Loss Prevention and inventory control and compliance procedures. Maintain regular, dependable attendance and punctuality. Provide excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner. Assist in safeguarding Goodwill team members and property from harm, damage or theft. Comply with the Ethics Policy by immediately reporting any observed or suspected theft, fraud, violence, or any unethical or inappropriate behavior to a supervisor, human resources, or the Ethics Hotline. REQUIREMENTS Minimum 6 months to 1 year minimum experience working successfully in retail customer service oriented environment. Ability to bend, lift, grasp and move continuously through the day. Good verbal communication skills with ability to effectively work as a team to achieve mission goals