GOODWILL INDUSTRIES Senior Business Relations Manager in SAN ANTONIO, Texas
POSITION SUMMARY Senior Business Relations Manager provides oversight to the establishment of relationships with local employers in the community for the purpose of obtaining job and externship opportunities for individuals served through the Workforce Development and Educational units of the organization. Markets Goodwill and WFD services to community businesses. ESSENTIAL DUTIES AND RESPONSIBILITIES Develop a customer base of prospective employers from directories, networking, cold calling, and other sources. Establish accounts with local employers to identify current and future employment needs and skill requirements matching programs offered through GCAs. Maintain customer satisfaction through regular contact. Oversee the Business Relations team to include performance evaluations, goal setting/attainment, employee relations, and additional duties as assigned. Ensures all metrics to include Job Openings Created and Job Openings filled metrics are monitored and maintained on a regular basis. Works closely with WDM and Campus Managers for the purpose of ensuring all placement activity is closely monitored and accurate at all times. Maintain compliance and reporting requirements with all regulatory agencies to include COE, COSA, and TWC. Review labor market trends and information. Locates job openings in high demand industry clusters and works closely with Student Support Specialist and Job Placement Coordinators to provide employment opportunities for student graduates and program participants. Promote students needing externships to local businesses and employers. Achieve successful placement and externship outcomes. Maintain a predetermined quota of monthly employer contacts and job openings based on the number of job ready students and program participants. Ensure placement and retention rates meet required accreditation benchmarks. Coordinate job opening information to Good Careers Centers (GCC) and GCAs for posting. Enter data related to employer contacts and job openings into the Client Management System. Work with Campus Managers to determine employment strategies and match job-ready students and program participants' strengths and abilities to job requirements. Assist with resume and cover letter design and networking techniques. Organize employer job fairs. Represent and promote agency at public speaking events, community resource fairs, career fairs, and community leadership meetings. Lead quarterly Industry Alliance Council meetings. Confer with employers and visit work sites to monitor progress of job placements and student externships. Assist with job-related issues such as attendance and work activities. Determine if further support is needed to meet employer's requirements. Analyze service applications within client (employer's) environment and solicit employer feedback and approval of GCA curriculum to determine if improvements may be warranted. Propose changes in processes or use of service to the Campus Manager and Academies Director. REQUIREMENTS Bachelor's degree in business, marketing, psychology or related field required. Masters' degree a plus. 5 -- 7 years' proven experience leading teams in successful business sales and marketing, community development, social services, employment agency. Strong interpersonal and community engagement skills, with proven record of developing and sustaining productive community and business relationships necessary in facilitating Agency mission. Excellent written and verbal communication skills with ability to effectively collaborate with multiple constituencies to achieve mission goals Intermediate skills in MS Office-Word, PPT, Excel, and people services databases.