Robert Half Technology Help Desk in Spring, Texas
Excellent communication skills
Assisting clients over telephone, video and/or client site troubleshooting audio visual and video conference equipment.
Performing call setups, 1st and 2nd level problem determination as needed using designated client tools and procedures for audio visual video conferencing equipment.
Troubleshooting skills for commercial audio visual video conferencing systems.
Managing designated videoconferencing audio visual facilities, systems maintenance, operations and administration of client standards of video, audio and web conferencing services.
Installing small or portable videoconference nonintegrated audio visual hardware.
Maintaining usage statistics, issue and repair logs, and/or other videoconference audio visual collection/reporting systems.
Provide training and client support to users in the operations of videoconferencing audio visual systems.
Assisting and/or providing guidance to other videoconferencing audio visual coordinators.
Compiling client conference room AV-VC equipment inventory during preventative maintenance visits.
Creating, managing, and deploying client provided on site spares inventory.
Coordinating videoconferencing audio visual activities with client facilities as required (e.g. Company/Department Communication Meetings, Special Events, etc.).
Coordinating the installation and troubleshooting of ISDN and IP lines.
Creating and modifying user documentation.
Maintain Viju Communication's database of AV and VC system.
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2017 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Req ID: 04130-9500832013
Functional Role: Help Desk/Tech Support III
Postal Code: 77379
2-5 years' experience in video conferencing audio visual support
Strong IP networking experience.
Tandberg Cisco TMS experience
Establishing and maintaining effective working relationships
Be flexible to off-hour setup or support requests
Adapting to physical redeployment for backup purposes
Excellent problem solving and troubleshooting skills required
Ability to work effectively under pressure and often independently
Direct telephone interaction with user community and business unit professionals
Abide by operating company dress code Preferred Certifications
Cisco CCNA for Voice or Video is a plus
Microsoft Lync Certification