Watco Companies L.L.C. Customer Service Representative - Houston, TX in TX, United States
The basic function of this position is to provide customer service for Watco customers which includes but is not limited to: order processing, scheduling, bill of lading preparation, and management of inventory levels. The incumbent interfaces extensively with terminal operations personnel, co-workers, customers, and, regulatory personnel as required.
Interact with assigned customer base which includes maintaining all customer paperwork, installed systems, and equipment.
Closely interact with customer elected carriers, surveyors, etc., regarding orders and product movement.
Prepare orders for inbound and outbound trucks, and barges on a daily basis, up to eight-hours per day. Includes all associated paperwork, extensive interaction with truck drivers, customers and co-workers, and entering transactions into the Galahad data base and local trackers
Strict adherence to security regulations and procedures as stated in the terminal's Facility Security Plan.
Accurately update/maintain the Galahad system. A broad range of inventory system knowledge and skills is required, including an understanding of the Galahad system. This requires a detailed knowledge of inventory procedures, i. e., input and confirm inbound/outbound movements, identify variances (gains and losses), run reports, enter gauges and the activation of new contracts. Analyzes product movement operations for accuracy and accountability.
Work with operations, co-workers, scheduling, measurement, inspectors, and customers to reconcile custody transfer volumes. Utilizes knowledge of Inventory System in responding to report requests and inquires.
Completes month-end-close to provide timely information to accounting for billing, and to customers for their month-end-close.
Responds to requests for product throughput analysis from various departments and customers.
Prepare monthly and annual regulatory reports as required.
Provide any required billing information to Accounts Payable.
Track terminal expenditures and revenue and assist with weekly forecasting
Assist Terminal Manager as needed.