Atlassian Site Reliability Engineering Team Lead, Stride in Austin, Texas

Love staying ahead of the growth curve and experimenting with new software and environments? Get on board as an Atlassian Site Reliability Engineering Team Lead.

Stride is Atlassian's newest team communication tool that was just released in the fall. As the Team Lead for Stride's Site Reliability Engineering team, you’ll lead a team of engineers that will build solutions to enhance availability, performance and stability of Atlassian services as well as automating away repetitive work. You'll also define processes, and lead your team to respond efficiently to alerts. Your team will be working in both production and non-production environments focusing on the SRE core tenants.

The best person for this role is someone who has strong team leadership experience and a collaborative spirit. In our world it’s not about being a hero and having all the answers, it’s about sometimes saying "I don't know" and working on finding solutions rather than starting with an assumption. This role would be a great fit for someone that loves running high-scale systems for thousands of simultaneous applications. You take proactive action to resolve issues before they even exist (cf. Skynet). You strive to improve the status quo, and have excellent technical and communication skills to match. We would love someone who thrives on learning new technologies and systems, works well with developers across dozens of delivery teams and above all, be the calm voice of reason in a room full of opposing points of view.

One thing we promise: /you’ll never be bored./

More about you:

On your first day, you will have experience in:

  • Demonstrate at least 3 years experience in operations team leadership for a SAAS, hosted or virtualised platform.

  • Effectively managed a team of 3-5 engineers, ideally across multiple locations, from coaching and motivating the enigneers to performance management

  • Experience working in a technical environment with technologies: Linux, AWS, Go, Python

  • Be a change agent cross-functionally for the business and not be afraid to get your hands dirty and contribute to technical support and your team's project delivery.

We'd be super excited if you have:

  • Deep architectural understanding of web hosting and cloud services.

  • Solid understanding of Networking technologies and concepts.

  • Expertise with monitoring solutions such as Datadog

  • Moderate understanding of ITIL terminology like incident and problem management

  • Finally: A clear head in the presence of alerts / Nerf darts

More about the Team

Atlassian Site Reliability Engineering is a rapidly growing group within the organisation. We are in the process of building our teams, tools and systems as part of Atlassian's mission to build the best SaaS services in the world. This is a truly exciting team to join - we are currently or are planning to be involved with every technical team across Atlassian.

We enable Atlassian to go fast by providing real time feedback on production systems. We work side by side with the product family and platform developers to maintain and improve services and performance. We live the company values with a strong customer focus and possess a healthy sense of urgency. We are a heavily data driven team, utilising a variety of data collection, enrichment, analytics and visualisations to learn about our complex systems.

We also live the 'Play, as a team' value by having a strong focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on and bash out code to support the team, we have a spot for you too.

More about Atlassian

Software is changing the world, and we’re at the center of it all. With more than 80,000 global customers (including 85 of the Fortune 100) and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence and Hipchat – and we’re just getting started. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

/We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status./

All your information will be kept confidential according to EEO guidelines.