Appliance Specialist - Lakeline Mall

Location:Cedar Park, TX, United States-Lakeline Mall 11200 Lakeline Mall Dr

Job ID:1059585

Date:April 16, 2018

Job Description

General Description

Appliance Specialist

Job Purpose Position Description:

Are you ready to be part of something new and exciting at JCPenney? The Appliance Specialist might be the perfect fit for you! The Appliance Specialists are responsible for driving sales and profit by creating an outstanding customer experience through a combination of in–depth product knowledge, a passion for customer service, building clientele and achieving individual sales objectives.

Responsibilities:

Educate Customers/In store DemonstrationProactively interacts with customers in a friendly manner, determines customer needs, provides recommendations, and assists customers in making decisions about desired products and services to support the sale. Informs and demonstrates to customers key product features and benefits applicable to the customer’s needs in order to build interest in the merchandise/brand and to build clientele.

Learning Environment-Accumulates and applies the appropriate knowledge and expertise through continuous learning and self development in order to provide an outstanding customer experience

Shares knowledge of products and/or trains associates on the features and fashion of the product to enhance team performance

Product PresentationEnsure products are displayed according to JCPenney’s standards

ReplenishmentPartners with other associates to replenish department and/or takes personal action to maintain accurate merchandise displays

Skills & Characteristics

Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others

Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes

Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency

Passion for Product-Proactively seeks out new information from all relevant sources to magnify expertise.

Preferred Qualifications

• High school diploma or equivalent

• Experience with computers and web-based systems

• 3 + yrs. of customer service sales experience in a fast-paced retail environment

Job Title:Appliance Specialist - Lakeline Mall

Location:Cedar Park, TX, United States-Lakeline Mall 11200 Lakeline Mall Dr

Job ID:1059585

J.C. Penney Company Inc.

Plano, Texas