Kelly Services Field Service Technician in Desoto, Texas

Kelly Engineering has a great opening for an experienced Field Service Technician with over 5 years of field experience, troubleshooting skills and a willingness to learn. If you are looking for a great new position are a hard worker and have a background in electronics, please take a look at the following job description and let me know if you want to proceed.

  • Provide technical assistance and troubleshooting/repair of electronic and electro/mechanical products at customer’s site.

  • Provide technical assistance over the phone.

  • Provide assistance with inventory when needed.

  • Assist in setting up electronic controllers for customer orders.

  • Attend meetings, seminars, trade shows, conduct field service and assist customers with application expertise.

  • Conduct business outside of the normal workday.

  • Inspect and effect repairs of products.

  • Assist DSM’s and customers with application expertise including both mechanical and electrical design engineering.

  • Catalog and maintain technical information relating to products and applications.

  • Generate material for and conduct maintenance and product seminars and trainings.

  • Provide technical, promotional and sales support to all customers and DSM’s.

  • Handle complaints of field failures and evaluate all products returned for warranty analysis, document inspections/complaints, generate reports and administrative warranty decisions in accordance with established procedures.

  • Assist with training regional personnel and customers.

  • Be on call 24 hours per day 7 days per week on a rotating shift.

  • Must comply with all current ISO Quality and Work Instructions for job, all Company Safety rules, and all other Company rules, policies and procedures.

  • Assess each situation and do not perform any tasks which s/he feels is unsafe, on which s/he has not received training, or engage in any unsafe work practices. Report any unsafe condition to his/her manager.

  • Frequently travel on Company business to any required destination domestically as well as overseas. Frequently stay overnight for extended periods of time, obtain lodging, and occasionally conduct business in the evenings, weekends, and holidays and outside of normal business hours.

  • Possess and maintain a valid Driver’s License and driving record satisfactory to or otherwise be able to transport yourself to and from various locations, including customer facilities, to engage in diverse business activities.

  • Follow all customer safety rules, including the passing of any required drug screens.

  • Read and understand supporting documentation for the work area.

  • Perform other tasks as requested.


+ Ability to perform all tasks listed above to the Company’s expectations.

  • Complete all tasks thoroughly and in a timely manner.

  • Ability to work in a fast paced environment with continuous interruptions.

  • Must have good oral and written communication and organizational skills and good logical technical knowledge.

  • Ability to follow instruction, written and verbal.

  • Ability to organize workload for timely accomplishment of work.

  • Ability to communicate with all Company employees in a businesslike and professional manner. Ability to appropriately handle stress and interact with others.

  • Possess strong overall office skills, including use of computers including CAD,, their applications, and other office equipment.

  • Must be able to occasionally sit, stand, walk, reach with hands and arms, push and pull, bend, twist, stoop, kneel and perform strenuous activity.

  • Associates Degree in Electronic Engineering/Technology or equivalent, plus 1-3 years’ experience with industrial drives.

  • Ability to read and understand parts lists, catalogs, price books, general factory instructions and customer service procedures.

  • Ability to understand nomenclature and number assignments of the products.

  • Ability to operate various test instruments, i.e., multimeters, oscilloscopes, strip chart recorders, etc.

  • Must have experience with AC variable frequency controllers and servo motor controllers.

  • Basic soldering skills.

  • Must become knowledgeable in the applications of the customers’ equipment.

  • Must have strong initiative in order to solve problems which fall outside of documented processes. This requires the ability to collect and interpret information into solutions that are in the best interest of the company.

  • Must have strong computer programming skills and background.

  • Knowledge of various types of PLC’s and ability to troubleshoot and modify programs.

  • Experience with industrial fieldbuses (DeviceNet, Profibus) preferred.

  • Ability to read control wiring diagrams.

  • Always be businesslike and professional to fellow employees, customers, suppliers, or people who work on behalf of the company. If you decide to make complaints or criticism, avoid making statements that reasonably could be viewed as malicious, obscene, profane, threatening or intimidating, or disparaging to customers, employees or suppliers, or people who work on behalf of the company, or that might constitute harassment or bullying. Examples of such conduct might include offensive comments meant to intentionally harm someone’s reputation or comments that could contribute to a hostile work environment on the basis of race, gender, disability, religion, sexual orientation or any other status protected by law or Company policy. Do not be insubordinate to company supervisors or managers.

All of the above standards and requirements are based on today’s sales and service needs, the company’s current methods and technologies, and will change from time to time at the Company’s discretion.

  1. Environmental:
  • Work within the office environment with ability to operate equipment including telephones, computers, and fax machines.

  • Work in the Dallas office.

  • Remain continuously within the normal work area.

  • Position requires regular and punctual attendance and ability to work overtime as required, including weekends.

  • Normal work hours are 8:00 am – 5:00 pm, Monday – Friday, with 1 hour for lunch and two breaks.

  • Be on call 24 hours per day 7 days per week.

  • Wear OSHA approved personal protective equipment (PPE) where required by Company policy or where necessary as dictated by safe practice and meet customer safety requirements including the passing of any mandatory drug screening.

  • Ability to work within production environment with exposure to all kinds of oils, and various chemicals (complete list available upon request). Work within various customer facilities performing sales/service/repair work. Will be exposed to various industrial environments.

  • Ability to travel in various modes of transportation for extended periods of time including but not limited to an automobile or airplane.

  • Must be able to stand continuously when in production environment.

Why Kelly ® ?

Kelly puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety and flexibility of working on short term project engagements, or prefer contract-to-hire or direct hire placement with our clients, apply with Kelly to explore opportunities that suit your specific professional interests.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at