Abacus Plumbing, Air Conditioning & Electrical HVAC Service Manager in Houston, Texas
We are a leading Air Conditioning Company in the North Houston area that is seeking a service manager with strong leadership and mentoring skills to head up a growing division. S/he must have an EPA certification and TDLR registration, a passion for customer service satisfaction, sales training, critical eye (and process) for inventory controls, as well as strong project management abilities. The ideal candidate will have had past experience in managing a Residential Service HVAC Division.
Essential Job Functions and Performance Standards:
Recruit, train and retain technicians and installers
Motivate, manage and discipline technicians
Manage to key financial objectives (gross profit, operating profit, etc.)
Address customer complaints related to field operations
Oversee all subcontract charges and material charges
Prepare daily/monthly performance report and average ticket report daily/monthly
Assure adherence to all TDLR governances
Other duties as determined by management
Results Oriented – links decisions to overall business objectives
Decisive – track record of making and implementing sound decisions based on a mixture of analysis, experience and judgment
Emotional Intelligence – Self-awareness, Self-regulation, Motivation, Empathy, Social Skills
Cost Conscious – intense focus on managing costs and improving margins in a small business environment
Affable and Collaborative – ability to embrace, support and practice a collaborative style which goes beyond relationship building.
EDUCATION, EXPERIENCE, and TRAINING:
High school diploma or equivalent.
Minimum of 5 years’ experience in design, installation, and maintenance and repair experience of residential HVAC systems.
Commercial HVAC experience preferred.
Must be bi-lingual with English and Spanish.
Knowledge of fleet dispatch and logistics a plus.
CERTIFICATES, LICENSES, REGISTRATIONS:
Class B HVAC Contractors License needed (Class A preferred)
NATE certification needed (NATE Proctor & Trainer preferred)
Intermediate to advanced skills in Microsoft Office products
Familiarity with basic dispatch software.
Successware and Accuity experience a plus.
The compensation package will be highly competitive and will consist of base salary and a performance bonus. The Company provides excellent health benefits for employees and their dependents.