Robert Half Office Team Customer Service Representative in Irving, Texas
Customer Service Representative Opportunities! OfficeTeam is in the hiring process for an articulate, highly-skilled Customer Service Representative. Do you enjoy forming new relationships every day? This may be a great fit for your next career move. This role will be situated in a challenging and dynamic environment. This Customer Service Representative position is based in the Irving, Texas region and is a long term temporary-to-fulltime employment opportunity. Your responsibilities - Receive and send written business correspondence to doctors, patients, or pharmacies - Contribute accurate, friendly customer service in a timely fashion - Manage and place incoming telephone calls in regards to medical plans, refilling medication, copays, or benefits information - Update file to document details of the call - Problem resolution
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.
Apply for this job now or contact us today at 888.981.6731 for additional information.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2018 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
Req ID: 04061-0010345202
Functional Role: Customer Service
Postal Code: 75063
Compensation: $13.30 to $15.40 per hour
Requirements: - Comfort and confidence when interacting with internal and external partners and clients/customers - Strong customer service and office administrative skills - Upbeat, positive attitude and an approach to work rooted in professionalism - Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information - Microsoft Excel experience desired - Comfort in pursuing resolutions to complicated customer inquiries using complex research methods - Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Sound written and verbal communication skills - 2+ years' experience with performing in a goal-driven customer-focused environment preferred - Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!